Terms and Conditions

By accessing or using our website, you agree to comply with these Terms and Conditions in full.

Natural Products

• The images displayed on our website are for reference purposes only. Due to the nature of flowers and their availability, the actual arrangements may vary slightly in terms of flower selection, arrangement style, we strive to create designs that closely resemble the images shown, please understand that variations may occur.

• Flower Selection and Colors: The availability of specific flowers and colors is subject to flower supply and seasonal availability. While we make every effort to accommodate your preferences, we reserve the right to substitute certain flowers or colors with alternatives of equivalent value and aesthetic appeal. We assure you that any substitutions will be in line with the overall design and quality of the arrangement.

• Seasonal Supply: Our flower arrangements are designed to showcase the beauty of seasonal blooms. The availability of specific flowers may vary depending on the time of year. We work closely with our suppliers to ensure a fresh and diverse selection of flowers, but please note that the availability of certain varieties may be limited during specific seasons.

• Replacement with Equivalent Value: In the event that a specific flower or color is unavailable or not up to our quality standards, we reserve the right to replace it with a flower or color of equivalent value. Our priority is to create arrangements that are visually appealing and reflect the overall style and theme of your selection.

Order and Cancellation

• You agree to provide accurate, complete, and up-to-date information when placing an order, including billing and delivery details.

• We take pride our fresh flower products and given our commitment to prepare each order as early as possible, hence we are unable to accommodate cancellations once an order has been placed.

Pricing and Payments

• All prices displayed on our website are in the specified currency , unless otherwise stated. We accept various payment methods as indicated on our website.

• By providing your payment information, you authorize us to charge the specified amount for your order. We strive to ensure accurate pricing, but in the event of an error, we reserve the right to correct the price and offer you the option to proceed with the corrected price or cancel the order.

Delivery

• Please refer to Order & Delivery.

Returns and Refunds

• Due to the perishable nature of our products, we do not accept returns or offer refunds for delivered orders unless the products are damaged or faulty.

• If you believe your order is damaged or faulty, please contact us within 24 hours of receipt, providing detailed information and supporting evidence, such as photographs. We reserve the right to request the return of the damaged or faulty items, at our expense, before issuing a refund or replacement.

Limitation of Liability

• Village Lane shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website or the products and services offered.

• We strive to provide accurate and up-to-date information on our website, but we make no warranties or representations regarding the accuracy, completeness, or reliability of the content.

These Terms and Conditions may be updated or modified from time to time without prior notice. By continuing to use our website, you agree to be bound by the updated Terms and Conditions.

If you have any questions or concerns regarding these Terms and Conditions, please contact us through the provided channels on our website.